I wrote them that I have a RTX 3070 Ti, and would need measurements and thickness. I did it anyways manually with the help of a video.
I wrote them that I have a RTX 3070 Ti, and would need measurements and thickness. I did it anyways manually with the help of a video.
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Does the right to repair give you the right to instructions and warranty over the parts you repaired yourself?
Well, the “I did it anyways” part of your post is the actual right which you’ve exercised. The whole debate is around whether companies (like Apple) can brick or remove functionality due to self-repairs, not if they’re required to send you technical specifications.
This has nothing to do with warranty and you all know it.
Companies aren’t required to give you details on things that don’t need regular maintinence. They’re required to provide supprt (not brick your device) if you want to fix it.
Are you in the usa?
I had a brand new high end Dell laptop with chronic thermal issues, would shut down at the hint of any load. Tried engaging with Dell support, absolute fucking placemats tried to gaslight me that everything was normal, even when their own remote diagnostic caused a thermal shut-down.
Googling I learned this is a known issue, factory thermal paste is garbage and poorly applied, but of course if i do that my warranty is void.
Ended up software throttling it so I can at least use it now but very frustrating experience, won’t be buying another Dell
Edit: I‘m from Europe, I have the card since 4years, there’s no warranty left, it is a RTX 3070 Ti, I have sent them the serial number as well. Waiting on response from the EU department of the ZOTAC support but it’s unlikely in my opinion that I get a different response.
I bought it, it is mine and why I can’t replace thermalpaste and pads because it performs bad and is loud? ….
This has nothing to do with right to repair. You can open up your GPU and change the thermal pads at anytime even repair it yourself(unlike apple). the company does not have to provide you with any instructions or data that is not to the product specification law.
Emailing a company about this is interesting. I would’ve just googled it.
I’ve read a lot of people are having great success with using thermal putty (UPSIREN U6) in replacement of thermal pads.
Right to repair is the right to use non *BRAND* repair workshops. Example being Apple refusing someone using a high street repair shop and not a Applestore for repairs.
Here in Norway Apple are the second biggest dicks in thr RMA marked. If a customer buys a ipad or what ever, on december 12, and its a christmas gift, opened and activated on december 24, they will activly refuse the recipt as valid. So our store is left having to foot the bill.
what is thermal oil??? as alternative to thermal pad??? I am lost
If the company does not allow any changes to their product without voiding warranty, it should be provided with components such thermal paste, thermal pads that last for the entire usable life or exceed the life of the product, such that an end user not be required to service them. This means the temps should always be in usable range, no throttling, no thermal shutdown even when card is out of warranty.
[is this what you are looking for?](https://device.report/manual/3966305)
For contrast and more sadness about no more EVGA. Years ago when I had a pair of 1080’s in SLI they did an RMA because my model of card didn’t have thermal pads on all the VRMs. They worked perfectly but weren’t quite cooled up to their standards I guess.
I didn’t know they did this until my cards were out of warranty but they still said I could ship them the cards at their expense and they would put them on or they would mail me pad kids to do it myself. They made a point of saying if I broke something while trying to do it they would still look after me even though the warranty was over.
I got 2 full sets of thermal pads, some new paste and full instructions with clear color pictures of how to take my cards apart and put them back together, didn’t cost me a thing.
What’s thermal oil?
They want those memory chips to burn out so you have to buy a new card 😞
Bro
Just get PTM 7950
and thermal putty like Upsiren UX 6 or UX 8 pro ones
You have a warranty.. Don’t fuck with it but use your warranty
Bro
Just get PTM 7950 from Modiy or LTT store
and thermal putty like Upsiren UX 6 pro or UX 8 pro from AliExpress
They will be amazing
With these 2 repaste it and forget about it literally
I know OP is in Europe, but for US people literally every sticker, label, card in the box, all that bullshit that says “If you do X your warranty is void,” is a lie. Unless you actually cause damage yourself then the company still has to honor the original warranty. See section (c) in the link. This is federal law.
https://www.law.cornell.edu/uscode/text/15/2302
So basically, do not buy Zotac products, check.
If you’re in the US, that last sentence, if said threat is carried out, would be a violation of the Magnuson-Moss Warranty Act.
Thermal oil?
“Dear sir,
Get rekt, we dc.
Sincerely & BRGDS,
ZOTAK”.
Fuck Zotac and their shitty garbage products. Never again Zotac. FU!
A 3070TI will not have warranty anymore anyway by now i think?
You have the right to repair it, they are just saying they aren’t going to fix it for you after that because you are not certified by them to do repairs on this device… So you will have the right to repair anything you fuck up in the process too, and they will rightly have no obligation to do so. Fix away.
“any such actions will void the product waranty” is actaully an illegal statement in most places… unless your actions do damage, they cannot void your waranty for it.
Technically as criminal as the “waranty void if removed” stickers where I live.
Is it actually broken ?
Well…duh.
Only thing you achieved here is showing how immature you are.
This is all manufacturers of Video cards BTW. I have contacted 4 different brands, some where the thermal pads were destroyed by insects and they refused to give the measurements. All refused help, but none of them suggested using Thermal Oil on a Video Card. That should be a war crime.
Thermal oil lol. That is google translate answer.
What does thermal oil mean? never heard of that
how can you get denied of something that doesn’t even exist /s
I did the same with my old 3070 Holo. All the measurements I could find online were for the 3070 TI which used a different PCB and cooler layout.
After I told them the warranty was already expired and I wasn’t concerned about it, they eventually said they don’t even know the thermal pad thicknesses
Last I checked in the United States they can’t void the warranty because of that
What country?
North America and Europe they can’t do that.
Fuck zotac