I originally sent it to their Europe hub but they couldn't clear customs so it was returned and they got me to destroy it instead
I originally sent it to their Europe hub but they couldn't clear customs so it was returned and they got me to destroy it instead
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Logitech had me do this with a Harmony 1100 back around 2010ish. The remote and screen worked great but for some reason the remote stopped taking firmware updates. Logitech sent me out a brand new one but I had to send proof that I had smashed the other one with a hammer first. I was so confused by it. I checked the email and the website like 10 times to make sure I was actually talking to Logitech. I understand the reasoning for having me destroy it but I would have preferred they recycled it at least.
Fluke once had me destroy 3 working network testers worth $5,000 each just because the LCD displays were defective and had extremely low contrast.
Have the same ssd(actually two of them). What kind of issues did you experience?
Might go with other brand for 8tb ssds when they become cheaper
Sennheiser asked me to cut the cable before sending me a new one too. The previous one was defective.
Logitech got me to do this with a mouse like 15+ years ago
Nissan asked me to drop a piano on my car
I’ve been asked to do this before, and I straight up told them that it was stupid. They agreed and said just keep the broken part, and they sent me the replacement.
I forget the situation, but it was a case that the item was partially functional, so I told them that I would happily return it for an exchange, but destroying it was stupid. I live outside the US now, so returning an item isn’t always ideal. But destroying a part just to tick a box on paperwork is wasteful, and I told them as much.
If the drive can’t be used, that’s one thing. But if it can be salvaged, then the write-off works all the same for the company, and you get to keep a backup part.
Deepcool wanted me to cut the cable of a partially broken fan, (it made a noise at a certain RPM, other then that it works fine), I don’t really want to break stuff that still “works” so I just pulled the connector off and put it back on after
Reading these comments about other people who had to destroy their stuff – why do these companies make you do that? I don’t really get it
Samsung offered me a refund for a fridge that had repeat problems for 2 years. They had me rip off the S/N sticker and cut the power cord for the refund to be processed. PS – fuck Samsung appliances
I’ve done this a few times. Like I plan on using the defective thing anyway. Some things I’ve kept around for spare parts. Cheaper than doing returns.
Corsair asked me to do this with one of their keyboards due to a defective LED, I had to cut the cable and dunk it in water. It was painful but they sent me a newer model because the same one was out of stock. 🙂