Requested replacement keycaps from Logitech. They instead sent me a whole new keyboard
Requested replacement keycaps from Logitech. They instead sent me a whole new keyboard
42 Comments
They probably don’t have extra sets of keycaps lying around so it’s probably easier for them to just send you a whole new keyboard
They did the same to me and I am not complaining.
logitech is the best
they keycaps on my G710 have been annoying. Buying random replacements off ebay is getting expensive.
I may try this route to see what I can get.
I can just imagine the person was like: ehhh just send him a new keyboard, too much effort
Logitech key caps are never last long.
Ok, we need the details on how EXACTLY you requested these keycaps.
You should get a wooting if you want to just buy replacement parts it’s awesome I have one
how did you do the request? I remember requesting the same and they close the case without sending anything
Lol, they never answered my warranty claims, and then it expired. You win some, you lose some, I guess.
I have the G815 and am starting to consider replacing the keycaps as well after about 2 years. It’s an amazing keyboard, but yeah the caps start to fade surprisingly quickly.
You lucky bastard 😡😂
nice now sell it and buy a good quality one
Logitech is great in all my experience this way.
I am a loyal Logitech peripheral user. I bought the G560 speakers/sub, one of the speakers sounded a little off to me, and when I voiced my concern to customer service they sent me a whole second, brand new case. No questions asked.
May I ask what the process is to request new key caps?
The hell.. i did this for my gpro keyboard and after a few hours of customer service horse shit I was given a 15% discount on a new keyboard.. literally 1 key broke and I needed the cap. So I just got a whole set of the exact matching keys probably from their factory for like 10 bucks off Alibaba.
“do we have spare keycaps?”
“no”
“fuck it”
*sends a wholeass keyboard*
Logitech has always taken care of me, recently had issues asked with corsair for replacement caps, they told me they would send them in 2 weeks and completely forgot me.
r/deliciouscompliance
Reminds me of when my brother RMA’d his 2GB EVGA 660 ti and got an appology letter explaining that they were sold out of direct replacements, so they sent a 4GB 770 instead.
Instructions unclear, new unit sent.
I meant they ain’t wrong
Not a bad score
They did the same when I was missing the battery cover on my g502. I think it may just be policy to do this kind of thing. Which is sick.
That’s what they did on my G513 Romer G. Then it broke again after 1 year.
When my Logitech keyboard broke after 3 months, they refused to help me and I had to go through the retailer I bought from to help me. They tried to fix it and helped a little but the keyboard obviously came from the factory with poor quality and the affected keys still aren’t like new. I used to think Logitech was top quality. I’ll probably never buy Logitech gear again now which makes me sad. I have always loved their products in the past but if they won’t stand by there warranty, I don’t wanna give them my business.
I had a key that the blue led went out and asked about a replacement key and I would do repair myself and was essentially told to fk off. Customer service can be really hit or miss, Logitech has unfortunately been a miss for me personally.
Especially peeved because a single diode color going out is clearly a manufacturing defect.
Logitech customer service is insane.
I broke a small connection on my g29 wheel that I totally could have just fixed at home but I reached out and they straight up sent me a whole new set.
Well thats a lotta key cap.
Corsair does the same thing. Crappy keys with plastic
More keyboard, more powah!!!
Much less manual labor!
I forked out cash money to Corsair for improved durability caps due to several of them failing, what a bitch that was.
Um, score?
I bought a G910 years ago and a few months later the enter key would not work. They sent me a new one, no questions asked. Their warranty is pretty darn good from personal experience. Still rocking that RMA’d keyboard today.
I lost the light speed dongle to my gpro super light mouse. It was two months out of warranty. They sent me a brand new mouse in box. Above and beyond customer service.
Yeah they’re hopeless at spare parts. I called to buy a replacement usb dongle for a lightspeed mouse and they had none to sell. They offered to sell a whole new mouse at a slight discount which I refused, reminding them under consumer law in Australia they need to offer spare parts etc. They just sent me a whole new in box mouse.
I asked for new earmuffs, got a new headset. Seems like a theme.
Common Logitech W
https://preview.redd.it/890jhn6jmldd1.jpeg?width=1290&format=pjpg&auto=webp&s=b9b312b83a2469ade42fcacc370a4eeca643b5ba
Hopefully, it lasts longer than my first gen Superlight. Mine is falling apart with not even 3 years of use.
Wait I have that same keyboard and my D key is starting to rub off. I was thinking if requesting a new key too lol