GamersNexus posted a video “Asus Scammed Us,” detailing an issue with an ROG Ally. GamersNexus sent the device to Asus for warranty service due to a joystick problem. However, Asus identified a small chip damage on the device and demanded a $200 fee for the repair. If the fee is not paid, no repair
30 Comments
I stay away from ASUS. Their flash shit is just that—shit.
It’s been 2 days, don’t know why you tryna karma farm.
We know
yee ,,, asus is shitty has been shitty (at least recently since 2021 iirc) boycott and move. vote with ur wallets.
Yeah we know, but it’s worse than not repaired, it’s disassembled.
Premium pricing without premium service
It looked shady as hell, because it seem like Asus was trying to steer the customer. Not until he declined the bogus charges did Asus finally get onto the actual issue.
If Asus acknowledged the original issue first, and then suggested additional cosmetic repairs as an option, there wouldn’t be much if any backlash. Instead they have a shit storm and accusations of dishonesty on their hands. True dummies.
ASUS sucks so much. Give me Steamdeck or give me nothing.
Thanks for the update bud, saw it 3 days ago
Who is ChemUSA and why aren’t we blaming them as well?
Thankfully my one issue I’ve had with them actually wasn’t so bad. Had a motherboard go bad and they sent me a new one though that one came with bent pins on a connector, sent them pics and then had me mail it back and they sent me a third one that’s worked without any issues. So I guess I’m one of the few lucky ones.
Im planning on a new PC build soon, I’ve always used Asus motherboards and have never had issues, my current PC has an ROG motherboard and I was just planning on getting a new one but now I’m not so sure. I have no idea what brand to trust anymore especially after all the issues with EVGA PSUs lately too.
I had an ASUS monitor that I sent back because it had a bright pixel dead centre of the display. Bright Green when the screen was dark.
They repaired 4 dead pixels they found somewhere else that I hadn’t even noticed (or possibly weren’t even from my panel) and sent it back covered in glue residue without fixing the bright pixel. When I brought this up with the place I purchased it from they argued with Asus for over a month on my behalf before telling me they couldn’t do anything because ASUS deemed it within acceptable quality after the 4 pixels were fixed.
Will never give ASUS my money again.
Just want to say you guys have really shit customer service, workers or something.
I haven’t had a single problem with RMA from Dell, Palit, Powercolor, Zotac, Seasonic, Corsair, EVGA… All of these goes to my country’s distributor for precheck and then goes to Taiwan for repair and comes back promptly if there’s no available stock for 1-1 exchange.
Damn. Used to love Asus for actually experimenting with new things but if the user care is not there then I’m not going to risk buying any of it.
I got the Lenovo Legion Go because of ASUS reputation, hopefully if my legion breaks it will be an easy RMA process
Welp. That settles it. Getting a legionGo… I was going back and forth but this is the 3rd or 4th post I’ve seen about Asus customer support in the past few weeks.
All the bad things I’ve been hearing about scares me. I have an Asus TUF F15 laptop and 3 computers with Asus motherboards. If this is how they treat their customers, I’m out. Won’t buy again if this keeps up
Asus has always been shitty
I take video and picture proof of the condition of every device I send in for warranty. They tried to tell me the screen was busted and that I dropped the laptop – they refused to fix it. I sent them the video of it working, then being packed up and sealed. They warranty repaired the laptop for the reason I sent it in and never mentioned anything after that.
Old news dude
well ig i won’t watch the video now
OP I don’t know if you know this but tech Jesus is this subreddit’s unofficial mascot. Anything that gets posted on his channel gets a discussion here within seconds afterward.
a few days late to the party. the venue has been set up for another party already.
Didn’t GN actually break warranty tho?
Sounds just like what that dude with the Asus GPU was dealing with.
>CHEM USA
Im not familiar with them in the slightest but if I had to guess, Asus hired them as contractors to hire warranty and repair services for them. They’re probably getting paid by the repair so they’re using ANY and all excuses they can to try and get extra repair tickets/higher bills. They probably bill Asus for the warranty stuff that Asus is obligated to cover as well as trying to get extra cash from Asuses customers claiming user error damage hoping that people with money will just say “oh yeah, ok just fix it”. This may not be entirely the fault of Asus if they dont know that their customers are being extorted, but they should know whats going on with their partners and RMA centers and thus at least part of the blame lies on them, this is not acceptable.
scummy shit.
the funny part? if this was an apple device..apple literally wouldn’t give two ducks about cosmetic damage.
scratched screen? no ducks given.
scratch on the back glass? no ducks given.
scratch on the aluminium? no ducks given.
all they care about is what you sent the device in for(unless they find liquid damage but all companies reject rma for that so…)
No surprise here. When I built my current pc a few years back I’d get the BSOD just a few minutes after installing all the drivers, I’d clean the whole thing and start fresh every time but it happened again and again.
5 different times I’d try again, every time trying something different. Switched the ram sticks, tried without the gpu, tried flashing the thing, updated the bios. It didn’t make any sense. But then I noticed it always happened after I let Armory Crate update/get installed.
So the 6th time I installed everything back with a fresh windows installation I disabled Armory crate. And that was it, no more BSOD. I still don’t know if it’s the Asus motherboard’s rgb plug that conflicts with Armory, or if it was the program alone. But not using it solved the issue. I seem to remember a few people having the same issue on some forums too.
Never even bothered trying to use the guarantee, I just don’t use the rgb software instead.
Asus has been shit for quite a few years now, but we keep giving them money. That’s on us, not on them.
i’ve been avoiding anything ASUS for years, especially their ROG brand. double to triple the price just for the brand.