The local Asus authorised repair centre guy I called for replacing my laptops thermal paste came and did a crappy job and left in a hurry after service my laptop STARTED OVERHEATING EVEN MORE!! SO MUCH SO THAT IT SHUT DOWN AND DOESNT EVEN TURN BACK ON NOW!. Not only that while servicing I told the guy it might be too much thermal paste he was no it's fine!!!! And then there was less paste ok GPU vrams and said it should be replaced too right? He was like no no it's fine!! And left this is the crappy job he did please tell PCMR all the wrong things the technician did and how can I file a complaint officially on Asus for them runing my laptop.for more infoy laptop is out of warranty and it was a paid service but the service guy ruined the laptop and now it doesn't even turn on pics attached of his job I felt the job was suspicious so I took picks please tell me what you guys think I am not very tech savy please guide me guysđ.
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Please tell me how I can take action in this regard guys I live in india for context.
Second pic not loading I think. 1st pic it looks like way too little on the main one, and the secondary one next/above RAM was a bit low as well. With laptops especially you wanna just plaster the hell out of it with thermal paste to the point it’s ridiculous/overspilling. It’s probably shutting down due to this, and may have been permanently damaged even (though usually it’s supposed to shutoff before such an event occurs).
I question whether the guy even dusted the fans or not, as it’s possibly a greater issue than the paste itself. VRM pads looked like they were off center, to the point where it wasn’t even covering some of them (the larger square components with white pads on them above the RAM and processor, look further down and some aren’t even covered). This looks like it may have been that way from the factory though, it happens sometimes unfortunately. Lack of QA there, though the technician should have noticed this.
Also looks on this end (unsure about other side) that the VRAM were covered but maybe not thorough contact. Depends on the other side really, the little bits attached on the VRAM itself doesn’t tell the whole story. At the least it looks like they made contact along all of them properly.
edit: Second pic loaded. It looks like the battery is unplugged? I’m assuming you did so in order to work on it, but just mentioning that in case. As for legal matters, I haven’t the foggiest. What you could attempt is getting non-conductive thermal paste/pads (honestly it looks like they just used paste, which is fine) and applying it to the mentioned areas (most of it going along the heatsink seemingly). If you get stuck along the way, look up some laptop paste guides to get a general idea how to apply it. Yours will be different from theirs, but surprisingly laptops are quite similar in regards to that.
extra edit: Considering how cheap paste is, it should have been replaced on the spot considering what you likely paid for their service. Especially once it’s been separated, new paste is basically a must. Okay maybe pads could be re-used, but even then pads are pretty cheap to replace as well and just like paste should probably be replaced.
***Gamer Nexus wants to know your location!***
Cross your fingers that it didnt fry the CPU/ GPU dies.
Any processor die that needs a cooler needs to be 100% covered by paste. In this case there is no ” too much” good and soft paste, sure it will squish out and be ,messy but too little is what can be dangerous.
The chips may have thermal sensors but only in a few spots as they expect a cooler and paste to contact the ENTIRE die. If the sensor spots are covered and cooled , but the rest is not it may burn itself
Sounds like you should have just done it yourself.
That was so hard to read. Punctuation is a thing everywhere⊠but in this post.
Honestly, I don’t see anything in the pictures that would cause a no boot condition, but then again it’s not exactly all that clear.
I seriously doubt itâs a âlocal authorized Asus repair centerâ. They donât have local repair shops, and they donât sell or license the use of their brand to repair shops. Worked in multiple repair roles over the years. If itâs a local shop claiming this anywhere in the world – theyâre lying.
This doesnât even exist in the countries they manufacture their products. ASUS has their own repair model, using their own facilities or in some locales large electronics repair contractors like United Radio, etc.
âŠbut theyâve moved to become a racketeering scheme nowadays, so the real ASUS repair facility wouldnât be much better most likely lol
Stop buying ASUS, and do it yourself next time.
Why did you take it to this dubiously-branded “ASUS Authorized repair centre” (not a real thing btw, you got bamboozled there) to get the thermal paste re-applied in the first place?
Like what diagnostic issues were you experiencing that led you to believe that a thermal paste re-application would be the corrective measure needed?
Please tell me you didn’t just decide it needed to be done on a whim based on some stupid thing you read online…
You got Indiaâd.
This is nothing in comparison to my case, I had an Acer laptop (plastic one) that I bought in 2021 after 3 months of purchase a line appeared on its screen so I asked for a replacement screen. During inspection service, that guy broke the plastic screw holder under the screen which was holded the hinge of the screen where the screen hinge screwed. when I was angered him he said he would repair it. In the name of repairing he put red sand and superglue under the hinge and it bulged up the screen area. So after that marvelous job, I was not able to close my laptop lid. When I complained about this, an Acer official tried to give me some weird excuse and asked for proof and that service guy scolded me and tried to frighten me by taking my complaint back. Luckily I had a recording of his magical act and a telephonic recording of his bad behaviour on the phone. After 9 months they were ashamed of themself and refunded 100% money back to me for my laptop.
Note:- Always make a video of the service provided by the service guy (in case of onsite service ), if anything happens to your machine during repair, the company puts the whole blame on you and denies providing any service and charges you money for the service even in warranty. There is one simple rule in the world if you pay for something you are the master, not the slave. So deal with them like a master & don’t be overconfidently comfortable and relaxed when your laptop and computer are in someone else hands.
How much did they charge you for this job?
I’m planning to change the thermal paste and pads of my laptop because the last time I opened them, they were dry and kinda dusty, so i ordered some paste and pads from amazon for 900 rupees. Gonna do it myself because replacing thermal paste is a relatively easy process.
Asus outsource it service centres to another stores.In my case, it was F1 Solutions Private Limited.
Do you have the copy of the receipt which they provide when submitting laptop?While submitting your device, the problem is mentioned there and stamped by them.You can file a consumer court case and a FIR and if you don’t want to do that, then it’s time to go medieval on their asses.
You’re screwed, ASUS will never make you whole, they’ll delay, stall, blame, and any other tactic you can think to put you in a hole so deep you never buy their product again.
If this was actually their authorized service, it’s exactly what I’ve come to expect from them for the past few decades.
They sold me a defective laptop, trashed the bezels when I sent it in (brand new was in perfect condition with photo proof) and never even fixed the issues. Then played games for months before finally just telling me they had no interest in fixing the issue and they wouldn’t be interested in refunding me or replacing my unit with something that functioned. Last dollar of mine they’ll ever see.