We are aware of a Reddit thread by user ‘adowad’ on the PCMR sub reddit where an inno3d 4070Ti was RMA’d and allegedly a Dell Optiplex 3050 returned to the customer. It is accused Overclockers UK have deceived the customer out of a faulty inno3d 4070Ti, which had been returned for repair, by sending back a Dell Optiplex 3050 in its place.
Firstly, the 3050 graphics card is not a product which Overclockers UK have ever stocked or sold. This is an OEM product with no clear branding or identifiers and, whilst we suspect it may be HP, the only way to truly identify this would be by the original owner. It would have been exclusively manufactured and distributed by the brand for use in their own PCs, therefore not a product Overclockers UK would have present in the premises. We are now working with our supplier network to investigate the graphics card in question, the origin and destination.
Secondly, the weight of the parcel has also been reported by the individual to be 500g when they returned it to Overclockers UK. However, the weight of an inno3d 4070Ti is 1.2kg, meaning what was transported to Overclockers UK was 700g lighter than the original product purchased.
Furthermore, due to the nature and value of the products Overclockers UK stock, strict security measures are in place, enhanced further by the recent move to a new premises, which severely limits the movement of products in and out of the premises, as well as between locations and departments. This, together with the genuine, dedicated, hardworking nature of our colleagues, means tampering with customer returns is not possible, including bringing foreign products from outside the premises.
Overclockers UK prides itself in its customer experience, going above and beyond to ensure our customers see minimal disruption in the unlikely event something goes wrong, as shown by our 4.7 TrustPilot rating with nearly 17,000 reviews. In order to protect the millions of genuine customers who shop online with us and allow us to continue to serve them in this way we do occasionally have to investigate cases which do not appear as they seem, as outlined and presented above.
We appreciate your support and understanding.
We are aware of a Reddit thread by user ‘adowad’ on the PCMR sub reddit where an inno3d 4070Ti was RMA’d and allegedly a Dell Optiplex 3050 returned to the customer. It is accused Overclockers UK have deceived the customer out of a faulty inno3d 4070Ti, which had been returned…
— Overclockers UK (@OverclockersUK) April 9, 2024
11 Comments
Damn so you’re telling me that people may or may not have lied on the internet? Crazy times.
u/adowad they coming for you.
Great Statment. Thank you for providing more information which OP didn’t mention.
I mean, if he lied of about the weight, then that’s that. I Know he said in the original post that he thought it weighed ~1KG, and got a 100g package back.
Edit: i just want to clarify that he did get a 100G package back with a 3050 inside, which is impossible (a DELL 3050 weigh more than 100g), so DPD package weight is somehow not accurate.
Edit 2: Package sent = 500g, lower than the weight of a inno3d 4070 ti. Package received = 100g, lower than the weight of a DELL 3050.
Edit 3: adowad weighed the 0.1Kg package to 1.05Kg. DPD????????
Eeehhh. I dunno.
Couriers fuck up the weight of parcels all the time. And your employees can be as dedicated and hard working as you like, but in my experience, if someone wants to steal from work, they’ll find a way.
I have no skin in this game, so need to wait for actual proof from either side, not just ‘he said, she said.’ But I find this public response a bit of a non-explanation.
Maybe it’s time for u/Adowad to come clean before shit gets legal.
Couldn’t this be resolved if he had the receipt for the original purchase? Didn’t see the og post.
Bruh. I read the original post yesterday and was thinking “That sucks”, now I’m reading this and going “WHAT”. But still, the truth remains in the air for now.
Let’s please not accuse either side.
This dude clearly bought an upgrade from overclockers and then decided to pull a fast one by sending in his old card and posting Reddit rage bait to back up his claim.
Overclockers should make an example of this fucker and charge him with fraud. They have his name and address.
I’m a little confused because the item that Overclockers received was said to be 500g, but they sent back a package weighting 100g according adowad, so something has something wrong.
OG OP is fighting back hard on this, there’s no clear resolution so I wouldn’t get your pitchforks out just yet, check his posts