OK… So about 3 weeks ago I had to RMA a Samsung 980 Pro 2TB NVME drives because the memory controller dumped on me. I sent it in the first time and they SAID they were going to repair the drive. OK, no prob… Just a waiting game right? They send it back to me without repairing the first time because their machine said it could read just fine. It pops up and out of the OS sometimes for a rew minutes and then disappears again but you can never write to it anymore(and the drive health was at 98% with only 22Tb written.
I call back again and tell them after I tested it on my system, its a no go and cannot write. Back in for another RMA ticket. Frustration starts to set in when the next day my phone rings and it's the branch manager of Samsung saying he is personally handling this case and has authorized a full replacement of the drive with 2 day shipping. COOL! I thought even if it was a refurbished drive I would have a working drive(Samsung reserves the right to send you a refurbished drive if the warranty is past 90 days from purchase, mine was 1 year and three months old).
I wait and get a confirmation that the replacement product is on the way. Two days later UPS shows up and want a signature for a small bubble wrapped package with a box inside. I pop it open and slice into the second bubble wrap and out pops a BRAND NEW Samsung Gen 5 9100 Pro with heatsink(manufacturing date of 5/30/25)
I'm so stoked!
With all the bad razz that Samsung and other manufacturers get sometimes for RMA issues and warranties, I thought it would be a good idea to share a really pleasant experience here to share a little hope in these dark PC building days…