We've seen enough post and replies to warrant this. This is becoming absolutely ridiculous. First I had a CPU that when I received it, the case was completely empty and Amazon worked through the process to get me a new one. No problems, new CPU came in and it was fine.
My friend and coworker who doesn't spend a lot of money on himself, and is still gaming on a 1060, decided to spoil himself and his son and build them both new gaming PCs. The CPU he received for his rig from Amazon was the wrong one in box(ordered a 9950x3d and got a 5500), he ordered a 5070 for his son and instead got a 1050 in the 5070 box. His MOBO wasnt even the same kind he needed ( ordered an ATX and received an ITX in the ATX box). Like for him to have 3 pieces all jacked up like that and then for Amazon to fight him on every single one is ridiculous. I told him to keep escalating if he can and if they do send him replacements to take a video of him unboxing it. If they don't then to dispute the charges.
Aside from his story, I see countless stories on here about people buying from Amazon and Best Buy having similar issues.
There's no excuse, they need to have better policies in place or just be honest about it being returned or open box instead of selling new, and shifting the blame to the poor person to receive the bad asset.
From a business perspective I get it, it's cheaper easier and faster to just resell it quick especially if the customer said it's new still in box when they go through the auto return process. And then just dump the bad product on some poor sucker.
Rant over, it just really sucks to see a guy I know works hard and puts a majority of his money into taking care of his kid and then decided to spoil himself and his son, get worked over like that by big business. So dumb.