Hi folks. Well, I now own a weird super-dense metal .. doorstop? And a very heavy metal uh .. half a bookend maybe? Plus what looks like either kitty litter or road salt. I just hope the cylinder isn't radioactive or something.
My Ring camera captured the package being delivered with the packing tape AND security tape already cut, from the UPS truck into my hands. I sent the video to Newegg.
Despite all of that, Newegg support said that the warehouse confirms everything was just hunky-dory when it left the warehouse, except that it's supposed to be 39 lbs and the shipping label says 55 lbs. They closed the claim and stopped responding.
When I posted to /r/Newegg, it got deleted. I don't want to go all nuclear and do a charge back because I know that sucks for merchants, but I'm also definitely not paying over $7k with tax for a couple of doorstops and some salt.
Any ideas on how to escalate over there?