Like him or not Steve is making PC enthusiasts/PC builder market better.
DrKrFfXx
Asus has been my favorite maker the past 18 years at least. But I’m glad someone with some influence has been calling out their BS.
I’m yet to use their RMA services in dozens of products in the past, tho, which is good I guess (currently I own motherboard, GPU, keyboard, router and Asus monitor).
[deleted]
[deleted]
qgshadow
Sent my laptop for service 3 weeks ago, Strix G16 2023. They received it and its been 3 weeks of no updates. Says (Waiting). No Clue whats going on.
whereballoonsgo
Everybody gangsta till Tech Jesus rolls up.
Homicidal_Pingu
Remember LMG says it has to be good because it has ASUS on the box
mjike
Now that this has concluded I will commend Steve for an unprecidented coverage he provided. However I am very disappointed he missed pointing out the obvious problem and that as long as it continues, no matter what policies Asus enacts, it’s not going to fix anything. While Asus is 100% responsible, the companies Chem USA and Pegatron are the source of the issue. Those are just the 2 U.S. based companies I’m aware of, I’m sure there are more.
As long as Asus continues to outsource their customer support to independent 3rd party companies, nothing will change. It was EXTREMELY obvious in regards to the ROG Ally warranty claim that the company Chem USA(the company on the letterhead of his RMA paperwork) was behind the idea of trying to extort more money than required out of GN. The more money Chem USA can pawn off on the customer, the more they can also bill back to Asus for doing the repair. Every incentive will still be in place for these companies to go into business for themselves and ignore the policies of the companies they contract to for Customer Service unless these manufacturers start providing direct, onsite oversight. It’s worth noting both of those companies mentioned also contract customer service for Gigabyte and one other big manufacturer (MSI?).
8 Comments
Like him or not Steve is making PC enthusiasts/PC builder market better.
Asus has been my favorite maker the past 18 years at least. But I’m glad someone with some influence has been calling out their BS.
I’m yet to use their RMA services in dozens of products in the past, tho, which is good I guess (currently I own motherboard, GPU, keyboard, router and Asus monitor).
[deleted]
Sent my laptop for service 3 weeks ago, Strix G16 2023. They received it and its been 3 weeks of no updates. Says (Waiting). No Clue whats going on.
Everybody gangsta till Tech Jesus rolls up.
Remember LMG says it has to be good because it has ASUS on the box
Now that this has concluded I will commend Steve for an unprecidented coverage he provided. However I am very disappointed he missed pointing out the obvious problem and that as long as it continues, no matter what policies Asus enacts, it’s not going to fix anything. While Asus is 100% responsible, the companies Chem USA and Pegatron are the source of the issue. Those are just the 2 U.S. based companies I’m aware of, I’m sure there are more.
As long as Asus continues to outsource their customer support to independent 3rd party companies, nothing will change. It was EXTREMELY obvious in regards to the ROG Ally warranty claim that the company Chem USA(the company on the letterhead of his RMA paperwork) was behind the idea of trying to extort more money than required out of GN. The more money Chem USA can pawn off on the customer, the more they can also bill back to Asus for doing the repair. Every incentive will still be in place for these companies to go into business for themselves and ignore the policies of the companies they contract to for Customer Service unless these manufacturers start providing direct, onsite oversight. It’s worth noting both of those companies mentioned also contract customer service for Gigabyte and one other big manufacturer (MSI?).
I wonder that Asus have a face at the moment