My buddy encountered problems with his 3080, sent it to Gigabyte for repairs, but they claim there’s physical damage. The scratch wasn’t present when he sent it. Any suggestions on how to address this or if it’s repairable?
My buddy encountered problems with his 3080, sent it to Gigabyte for repairs, but they claim there’s physical damage. The scratch wasn’t present when he sent it. Any suggestions on how to address this or if it’s repairable?
24 Comments
Mightve happened during shipping or smth. Regardless, it ain’t acceptable, and I’d put myself in contact with them about it.
Either the shipping packaging was insufficient, or those guys opened the package with a machete.
Depending on the depth of the scratch it can still work. If it’s deep enough, it would need a new PCB/card.
Looks like they identified a crack then scratched away at it to inspect the damage.
Why are there upvotes on the gpu
Directly return it again is the only sensible thing to do.
That doesn’t look like a scratch. It looks like it’s cracked, like this:
https://preview.redd.it/12qqwxa78aac1.png?width=566&format=png&auto=webp&s=2316b9b950f478770ecf463d5beadfdf16eb597f
ig you guys haven’t heard of the news.
[https://www.guru3d.com/story/gigabyte-rtx-30-and-rtx-40-gpus-vulnerable-to-pcb-cracks/](https://www.guru3d.com/story/gigabyte-rtx-30-and-rtx-40-gpus-vulnerable-to-pcb-cracks/)
I think you need to add more arrows
Seems like the crack was there upon arrival and they won’t fix it because of this
Woof. Holy shit, that’s unsightly.
do you have proof of that the scratch wasnt ther ebefore?
SEND IT RIGHT BACK
Are these cracks a result of unmitigated GPU sag? Or the also now common, over compensation for sag bending the card upwards?
Looks like a crack to me!
I really believe they purposely do this. It’s apart of their “hustle.”
Sue them for damage why even question if its repairable it has data lines there and other stuff, if it was not there before and you got proof sue them.
I had issues with 3080 from gigabyte and finally after months of sending it back and forth I asked for a refund. That company has poor customer support.
Your buddy cracked his gpu and they found the damage.
I take picture of stuff i send to warranty before. I sent my motherboard, i took like 10 pictures. Serial number and all.
Making a post on Reddit to pretend it wasn’t sent in with a cracked pcb isn’t going to change the fact it’s cracked and non repairable.
I rather not buy gigabyte.
Adds to list of reasons to never buy gigabyte
Quite a few youtubers talking about the Gigabyte PCB cracks specifically, I saw the JTC one that came out awhile ago. He mentioned northridgefix getting a bunch of these sent in for repairs. Companies are trash these days, always looking for the quickest way to void a warranty. Not at all abashed about selling well above msrp tho!
It seems cracked