its been 7 years since this game came out and im still having problems with it

i havent played this game in awhile & ive been trying to play it again for weeks now (Xbox One), i have all the packs, reset my router, uninstalled, reinstalled, uninstalled, than reinstalled again, messed with stuff in my xbox settings, & hard reset my xbox and nothing is working

has anyone else on other platforms experienced this?