Hi r/PUBGMobile,
I am a loyal player since 2023 and I have never cheated. My account was recently hit with a 10-year ban for "Changing Game Data". I provided undeniable proof to the support team that my account was hacked:
Unauthorized SMS Codes: I received multiple login codes between Feb 4-14 that I never requested.
Fraudulent Penalty Request: On the day of my ban (Feb 27), someone else tried to initiate a "Penalty Request" on my account to sabotage me.
Proof of Ownership: I have all my Google Play receipts.
Despite all this, PUBG Support replied:
"No matter it is done in person or not, it will all be seriously punished…"
How is it fair to punish a victim of a hack? I am using 2FA, yet hackers still found a way, and now I am losing years of progress and investment.
I am requesting a manual review of my login IP history for February 2026. It will clearly show the unauthorized access from a different location.
Please help me get some visibility so a real moderator can look into this!
Character ID: 51917619076
Ban Date: February 28, 2026