So here’s the situation.
I bought a Razer mouse in Singapore. Later moved to Australia. The first unit had issues and was replaced as a one-time exception because of the cross-country situation.
soon in about 3 months the replacement mouse wheel button started acting up. I try to RMA it here in Australia. Support tells me, One time Exception request decline and outside the 90-day window.
Fair enough, policy is policy. But I was honestly frustrated this is supposed to be a premium gaming mouse.
Instead of going nuclear, I sent a slightly funny reply saying I might just switch to Logitech if that’s how international coverage works.
Next day, a different rep escalated it and got the replacement approved.