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Kingston admits my SSD is authentic and in warranty, but denies RMA because the original owner passed away. Bureaucracy > Humanity. (Case 00619867)"
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Kingston admits my SSD is authentic and in warranty, but denies RMA because the original owner passed away. Bureaucracy > Humanity. (Case 00619867)”

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I am sharing this because I am genuinely shocked by the lack of corporate empathy at Kingston.

My Kingston SSD recently failed. I went through the official channels, and as you can see in the attached screenshot of our correspondence (Case 00619867), their RMA team (Yubi) officially confirmed:

  1. The drive is 100% authentic.
  2. The drive is defective.
  3. The drive is still within the legal warranty period.

However, they have denied the RMA simply because the original owner has passed away and I cannot produce the original receipt. The drive was a gift.

They literally admit it’s their product, they admit it’s broken, and they admit it’s under warranty—yet they are using a family tragedy as a bureaucratic loophole to avoid a simple replacement.

As a representative of a Youth Art Association (VIVO), I’ve always recommended Kingston for their 'Legendary Reliability.' It’s heartbreaking to see that this reliability doesn't extend to basic human decency.

Is this the standard now? If a customer suffers a loss, the warranty dies with the owner?

Please help me get some visibility on this. I just want a working drive that Kingston themselves admitted I’m entitled to if not for this heartless policy.

u/KingstonTechnology, please do the right thing."