This is turning into a hobby I didn’t ask for.
I ordered a Corsair Vengeance a7500 “Dark Cherry Edition”, but the PC arrived with a plain black exterior instead of the Dark Cherry aesthetic.
Corsair support agreed to ship the correct Dark Cherry panels. I waited about a month… and they shipped me the wrong panels again.
Timeline:
- Around Christmas: Ordered Vengeance a7500 Dark Cherry Edition (invoice shows Dark Cherry Edition + correct SKU).
- Jan 2: PC arrived.
- Support confirmed they would send replacement panels and I could keep the black ones.
- Jan 28: Support said they escalated to a “panel specialist” + were working on a Custom Labs discount per my request for the inconvenience.
- Feb 3: “Replacement order shipped” via UPS (tracking provided).
- Shipment received: panels are branded ORIGIN and are a cherry blossom wrap design, not the Dark Cherry Corsair panels I’m supposed to receive.
I’ve been patient through two incorrect fulfillment attempts. I’m giving them one more chance. If they send the wrong panels a third time, I’m doing a chargeback.
Anyone dealt with Corsair panel replacements/custom lab stuff before? Any direct escalation path that actually works?